A certain vendor has a support site that I need to use once every blue moon. So when I need to use it, it inevitably decides that my password is old, and needs resetting.

So the first thing I need to do is reset it. Here’s the list of rules of acceptable password rules.

* The password must be at least eight characters long, and can contain letters, numbers, and punctuation.
* It must not exceed fourteen (14) characters.
* It must contain at least one alpha character [a-z; A-Z].
* It cannot contain spaces.
* The password cannot be the same as any of your previous eight (8) passwords.
* It cannot contain your login id.
* It may not contain any of the following special characters: Asterisk (*) Comma (,) Backslash ( /) Forward Slash (\).

Then, after a dozen attempts to pick something that it’ll like, I pass the hurdle to get to play the next game..

“You are attempting to access [REDACTED] Premier Support but you do not have a user account.

If you continue to have problems, please contact [REDACTED] Customer Support.”

Excuse me? Despite having just set a password, I don’t have a user account? So what did I set the password on?

This, is what fail looks like. And it fails harder every single time I have to use this ‘service’. Hate.

update:
It gets better. So I sent a nastygram to the support email address explaining just how utterly unusable their site was. They sent me back an email, containing a password for no obvious reason.

Thinking “perhaps they’ve reset the account or something”, I tried to log in with it.

Your session has timed out. For security reasons, if there has been no activity for an extended period of time, you will be required to login again. Thank you.

This is awesome, because I NEVER GOT TO LOG IN.

FFS. It’s like a success story from uncov.

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